Office Depot Reviews

The Business Select program sounds like a good deal; for $29 first year trial, you get $3 per recycled ink cartridge instead of $2, and free delivery.

Alas, most of the time, they don't properly credit you for your recycled cartridges (yes, I followed the rules EXACTLY). Nearly every month you need to call in and ask for your Depot Dollars (rewards).

Worse yet, the last few orders I've placed have been cancelled 15 days later. If you used Depot Dollars that have since expired, they don't re-credit you that amount.

Say you buy some boxes for $30 on July 20th with Depot Dollars that were expiring on July 31st. On August 5th they cancel the order. You don't get the $30 Depot Dollars back. What a great scam for the company. Your $30 went for nothing.

You can call & ask to fix it, it's like pulling teeth, last time took ONE HOUR before they said they'd take care of it. We'll see, I'd say they are only about 75% on taking care of things they promise.

And now, I have no idea what to actually order, what with every order getting cancelled ... I guess I will need to go in store & buy stuff, but that's not what I wanted to do.

Ordered two filing cabinets. Received first cabinet damaged. Called them and they said they would send a replacement cabinet which arrived damaged as well. Meanwhile both cabinets are still sitting in my house waiting for pick up (trucker was a no show) and Office Depot has charged my credit card for the original cabinet and the replacement cabinet. Product is packaged poorly and shouldn't be shipped. Customer service has no clue!!!!

I took a certificate into the store to have it trimmed down to fit an 8x10 frame. The manager waited on me and informed me that Office Depot sold 81/2 by 11 frames, and that I wouldn't need to have the certificate trimmed, retaining its beautiful border. I really appreciate his willingness to provide the best advice to avoid defacing my certificate... KEEP UP the good work! Thanks---Barbara

Super helpful, kind and friendly! The printing manager was super helpful! Made my shopping experience enjoyable!

Placed a order for items last month were supposed to be delivered on 8-18 spent 2 weeks with customer service and resolution team. A replacement order was supposed to be delivered on 9-2....keep telling me 3rd party shipping can't give info and customer service has no info on corporate phone numbers. How do you become a multi million dollar company when you have no idea about your shipment of packages let alone the lies I've been told the past 3 weeks?

do not follow up on customer complaints and have no access to complaint service on their phone menu !

I've been lied to for the past 3 weeks about a order that was supposed to have shipped. Now getting run around about a replacement order. Honor your pricing and stop lying to your customer.

Hi I was going into the boys bathroom and first thing I saw was dirtyness and made me wonder if there were any roaches I went inside a stall and saw rust and a hole in the roof

I ordered two identical computers from OfficeDepot.com and was only delivered one computer. I saw that both were marked as delivered on Thursday the 25th last week, and I immediately contacted support. They told me that my shipping date was not until the 26th, and to just wait.

Day 2 - I contacted support again at 5pm on the 26th, and was given the same spiel... wait until the end of the day.

Day 3 - Saturday morning, the 27th, I contacted support again. The rep told me that they would escalate the matter to their resolutions team and that I would be contacted within 24hrs.

Day 4 - No contact.

Day 5 - Monday, the 29th, I still had not received any communication. I contacted support again. They informed me that I had not been sent to the resolutions team, but that they had just escalated my case... you guessed it... please allow 24hrs.

Day 6 - I got an email stating that both computers were delivered on the 25th, and that I SIGNED FOR THEM!!!! The delivery driver didn't even ring my door bell!!!

I contacted support again, who has yet again escalated my case to the resolutions team. I am beyond furious.

To note: The resolutions team sent confirmation of delivery from Western Peaks Logistics. This is where I found out that this shady logistics company marked my computers as signed for. I contacted WPL and was asked my city. I was put on hold, hung up on, repeat 3 times.

No one has been able to tell me which carrier "delivered" my package. I'd call them myself and sort this out.

My survey code..16A8 W3RN Z534
I went in to Office Depot on 8/28/22 at the Austell location @1:55 pm in search of a Living Will kit but had no idea of exactly what to get. As I was headed to isle 5 where a young lady sent me I saw another worker whom I asked for help. The person was Walter. Not only did he stopped what he was doing, but he walked me to the exact place where the item was located, AND, he also compare two of the kits, suggested the one that suited my needs and explained each to me. When we were done, there was no one at the registers so he came right up and rung my merchandise up. Walter was very patient and helpful. Very pleasant and sincere with his help.
Thank you team walter!!!